1. By placing the order on our store, you accept our shipping/return policy.  2. We recommend that you read our refund policy carefully before submitting any claims. Make sure the product is suitable for any claims to avoid any dissatisfaction. 3. Refunds are accepted only after approval by our customer support team. To start a refund or any other request, please contact customer support at within 14 calendar days from the date of delivery of the parcel. 4. Unused, unopened items can be returned within 14 calendar days from the date of delivery, depending on the conditions. 5. If the item is defective/damaged or does not work, please file a claim and provide due diligence as required by a customer service representative. Unverified items are not subject to return, exchange or refund. Without confirmation, we will not be able to solve your problem. Claims submitted after the expiration of 14 calendar days will not be accepted. 6. You should always consider the possibility of using a tracked delivery service or purchasing insurance upon delivery. We do not provide a return label and do not pay for return shipping.  7. Any item you return must be in its original condition and packaging. Items modified by you in any way after receipt are non-refundable. Please keep a receipt for the return of the parcel with you and send us photos of it by e-mail so that we can track the parcel. 8. When placing an order, please be careful to choose the right size, color and other details. Please double check the details before confirming the order to avoid refund or exchange claims later. 9. Parcels that have been rejected or refused upon delivery, abandoned or returned outside the established return process will not be accepted as a refund. 10. The recipient is responsible for all customs duties. Customs duties and duties are collected by the border services of your country, not by us. They are collected and stored with them and are non-refundable. We do not wish any inconvenience to our customers. 11. In case of undelivered or lost parcels, please file a claim within 60 calendar days from the date of dispatch. A claim submitted after the specified deadline will not be accepted 12.If you have not received the parcel and it is marked by the courier as delivered, it will not be considered lost. Please send the claim to the courier. 13. In In order to avoid problems with delivery, please make sure that you have provided your correct, full address when placing an order. Items returned due to an incomplete address are non-refundable or non-refundable in the store. 14. Cancellation/modification of the order is accepted within 60 minutes if the order has not been sent. After your order has been shipped from our warehouse and a tracking number has been assigned to it, cancellation/receipt of the parcel becomes almost impossible. 15. A refund or store credit for the returned item will be made within 30 days after receiving the item to our return address. 16. Refunds for your items are made with your original payment method. If you made an order via Paypal, the refund will be made only to your Paypal account, or if you made an order using a credit card, the refund will be made to the same credit card. Changing account details is not accepted for refund. 17.Any returned item that goes beyond our return policy or is not subject to return or in-store refund, we discard. 18. We offer free worldwide shipping within 3-7 business days for order processing. After sending the order, the estimated delivery time is from 20 to 30 working days, depending on your country or region. 19. We try to ensure the perfect quality of both the product and the packaging. But, considering that the delivery is carried out by logistics companies, we cannot guarantee you the complete safety of the packaging. However, if the item is received in a damaged condition, please let us know so that we can make possible adjustments.