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حماية مشتريات Ballwool
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Shipping Cost
Shipping is already included in the price of the item.
There are no additional charges for shipping — the listed price is the final price.
Order Processing Time
Processing time: 1–3 business days.
Orders are processed on business days only, excluding official holidays.
Estimated Delivery Times
Domestic shipping: 3–10 business days
International shipping: 7–30 business days
Actual delivery times may vary due to postal delays, holidays, customs processing, or other external factors.
Customs Fees (International Orders)
Buyers are responsible for any customs duties, taxes, or additional fees that may apply.
I cannot influence customs delays or processing times.
Tracking Information
Tracking numbers are provided when available for the chosen shipping method.
Some economy shipping options may offer limited or no tracking.
Address Accuracy
Please make sure your shipping address is correct and complete.
If a package is returned due to an incorrect address, the cost of reshipping is the buyer’s responsibility.
Damaged or Lost Packages
If your item arrives damaged, please contact me within 48 hours and include photos of the damage.
For lost packages, an investigation will be opened with the carrier before any decision is made.
Contact
If you have any questions about shipping or your order, feel free to reach out to me. I’m always happy to help!
I strive to ensure that every customer is satisfied with their order. If you experience an issue with your item, please contact me — I am always ready to help you find a suitable solution.
Return and Exchange Conditions
I accept returns and exchanges if:
The item has not been used and is still in its original condition.
The item is returned in its original packaging (if applicable).
The buyer sends the return within the required timeframe.
Items Not Eligible for Return
Returns are not accepted for:
Personalized or custom-made items.
Digital products that have already been delivered or downloaded.
Items with visible signs of use.
Return Shipping Costs
Return shipping costs are paid by the buyer unless otherwise agreed in advance.
If the issue is my fault (for example, the wrong item was sent or the item arrived damaged), I will cover all related expenses.
Damaged or Defective Items
If you receive a damaged or defective item:
Contact me within 48 hours of receiving the order.
Provide photos of the damage.
I will offer a replacement, a refund, or partial compensation — depending on the situation.
Order Cancellation
Cancellations are possible if the order has not yet been shipped.
Please contact me as soon as possible.
If you have any questions, concerns, or need a return or exchange — just message me. I try to respond quickly and am always open to communication.
