Saatke kaebus
Dear visitors, welcome to our store!
We sincerely wish love and a touch of magic in everyone’s life.These are the qualities we see in our Creations — each one infused with craftsmanship, the light of our soul, and a hint of enchantment.
To purchase a piece you like, simply place an order — we will contact you to confirm the details.
Delivery is available via Kazakhstann Post and other carriers.
Enjoy your shopping! We’re always happy to hear from you.
Handcrafted Stained Glass by Natalia Bengalskaya
Welcome to our store! My name is Natalia Bengalskaya, and I am a stained glass artist working in the Tiffany technique. With deep love for art and an uncompromising commitment to quality, our studio specializes in creating bespoke stained glass pieces that transform spaces and preserve personal stories through vibrant colors, expressive shadows, and lasting craftsmanship.
We are proud to present over 50 unique projects developed over the past 17 years in collaboration with professionals from related fields — including metalworkers, laser cutting specialists, cast stone craftsmen, painters, sculptors, and more.
What We Offer:
Each piece we create is a labor of love — meticulously handcrafted to meet the highest standards of quality and tailored to your individual vision. Whether you're looking for a unique gift or a decorative element for your window or wall, we bring your ideas to life with exceptional care and craftsmanship.
Our Process:
From the initial design to the final assembly, I personally ensure that each stained glass piece reflects the highest level of artistry. I work closely with clients to understand their needs and create one-of-a-kind works that perfectly complement their interiors. Our team has also developed original, easy-to-install mounting systems, allowing you to showcase your stained glass artwork in any space you wish to transform.
Thank you for your interest in our work. Let us help you bring your vision of beautiful stained glass decor to life!
Return and exchange policy
I strive to ensure that every customer is satisfied with their order. If you experience an issue with your item, please contact me — I am always ready to help you find a suitable solution.
Return and Exchange Conditions
I accept returns and exchanges if:
The item has not been used and is still in its original condition.
The item is returned in its original packaging (if applicable).
The buyer sends the return within the required timeframe.
Items Not Eligible for Return
Returns are not accepted for:
Personalized or custom-made items.
Digital products that have already been delivered or downloaded.
Items with visible signs of use.
Return Shipping Costs
Return shipping costs are paid by the buyer unless otherwise agreed in advance.
If the issue is my fault (for example, the wrong item was sent or the item arrived damaged), I will cover all related expenses.
Damaged or Defective Items
If you receive a damaged or defective item:
Contact me within 48 hours of receiving the order.
Provide photos of the damage.
I will offer a replacement, a refund, or partial compensation — depending on the situation.
Order Cancellation
Cancellations are possible if the order has not yet been shipped.
Please contact me as soon as possible.
If you have any questions, concerns, or need a return or exchange — just message me. I try to respond quickly and am always open to communication.
Delivery policy
Shipping Cost
Shipping is already included in the price of the item.
There are no additional charges for shipping — the listed price is the final price.
Order Processing Time
Processing time: 1–3 business days.
Orders are processed on business days only, excluding official holidays.
Estimated Delivery Times
Domestic shipping: 3–10 business days
International shipping: 7–30 business days
Actual delivery times may vary due to postal delays, holidays, customs processing, or other external factors.
Customs Fees (International Orders)
Buyers are responsible for any customs duties, taxes, or additional fees that may apply.
I cannot influence customs delays or processing times.
Tracking Information
Tracking numbers are provided when available for the chosen shipping method.
Some economy shipping options may offer limited or no tracking.
Address Accuracy
Please make sure your shipping address is correct and complete.
If a package is returned due to an incorrect address, the cost of reshipping is the buyer’s responsibility.
Damaged or Lost Packages
If your item arrives damaged, please contact me within 48 hours and include photos of the damage.
For lost packages, an investigation will be opened with the carrier before any decision is made.
Contact
If you have any questions about shipping or your order, feel free to reach out to me. I’m always happy to help!
Delivery countries
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas (the)
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia (Plurinational State of)
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory (the)
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Cayman Islands (the)
Central African Republic (the)
Chad
Chile
Christmas Island
Cocos (Keeling) Islands (the)
Colombia
Comoros (the)
Congo (the Democratic Republic of the)
Congo (the)
Cook Islands (the)
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czechia
Denmark
Djibouti
Dominica
Dominican Republic (the)
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands (the) [Malvinas]
Faroe Islands (the)
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories (the)
Gabon
Gambia (the)
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (the)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran (Islamic Republic of)
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazahstan
Kazakhstan
Kazakstan
Kenya
Kiribati
Korea (the Republic of)
Kuwait
Kyrgyzstan
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands (the)
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia (Federated States of)
Moldova (the Republic of)
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands (the)
New Caledonia
New Zealand
Nicaragua
Niger (the)
Nigeria
Niue
Norfolk Island
Northern Mariana Islands (the)
Norway
Oman
Pakistan
Palau
Palestine, State of
Panama
Papua New Guinea
Paraguay
Peru
Philippines (the)
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Republic of North Macedonia
Réunion
Romania
Rwanda
Saint Barthélemy
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Martin (French part)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten (Dutch part)
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Sudan
Spain
Sri Lanka
Sudan (the)
Suriname
Svalbard and Jan Mayen
Sweden
Switzerland
Syrian Arab Republic
Taiwan (Province of China)
Tajikistan
Tanzania, United Republic of
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands (the)
Tuvalu
Uganda
United Arab Emirates (the)
United Kingdom of Great Britain and Northern Ireland (the)
United States Minor Outlying Islands (the)
Uruguay
Uzbekistan
Vanuatu
Venezuela (Bolivarian Republic of)
Viet Nam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe