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15 juin
Protection des achats Ballwool
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Contacter le vendeur
I strive to ensure that every customer is satisfied with their order. If you experience an issue with your item, please contact me — I am always ready to help you find a suitable solution.
Return and Exchange Conditions
I accept returns and exchanges if:
The item has not been used and is still in its original condition.
The item is returned in its original packaging (if applicable).
The buyer sends the return within the required timeframe.
Items Not Eligible for Return
Returns are not accepted for:
Personalized or custom-made items.
Digital products that have already been delivered or downloaded.
Items with visible signs of use.
Return Shipping Costs
Return shipping costs are paid by the buyer unless otherwise agreed in advance.
If the issue is my fault (for example, the wrong item was sent or the item arrived damaged), I will cover all related expenses.
Damaged or Defective Items
If you receive a damaged or defective item:
Contact me within 48 hours of receiving the order.
Provide photos of the damage.
I will offer a replacement, a refund, or partial compensation — depending on the situation.
Order Cancellation
Cancellations are possible if the order has not yet been shipped.
Please contact me as soon as possible.
If you have any questions, concerns, or need a return or exchange — just message me. I try to respond quickly and am always open to communication.
