At Ballwool.com, we prioritize customer satisfaction and transparency. Since our products are digital software licenses, we kindly ask you to review our return and refund terms below: 🔒 All Digital Sales Are Final All purchases made on Ballwool.com are final and non-refundable once the license key or download link has been delivered. ✅ Refund Eligibility Refunds may be approved only under the following conditions: The license key was not delivered within 24 hours The delivered key is invalid or not working, and support is contacted within 3 days A duplicate order was accidentally placed on the same day You did not receive the download, and we could not resolve the issue ❌ Refunds Will Not Be Issued If: The product has been successfully delivered and is working You had a change of mind after purchase You report incompatibility without verifying system requirements beforehand The license was misused, resold, or shared with others 📩 How to Request a Refund To request a refund, please contact our support team at: Email: [email protected] Include the following details: Your order number The email address used during checkout A description of the issue Any screenshots or evidence, if applicable We typically respond within 24 hours, and approved refunds are processed within 3–5 business days.