Panasz küldése
“To The Moon” -is a baby mobile and toy brand where all items are entirely handcrafted from the finest materials for babies and their parents.
We aspire to create nursery decor that can live out of time and out of trends, items that you want to keep for many years and carry with you throughout your life!
“To The Moon” started 6 years ago thanks to my son David, who was the inspiration that brought me to create unique baby toys. “To The Moon” has grown to be a small business, with its own cozy workshop. I am mainly engaged in creating new products, communicating with you on social networks around the clock, promoting all media platforms, shootings, packing parcels and much more!
“To The Moon” has grown to be more than a hobby and work for me, it is a whole life. Every time I get your orders from all over the world, kind responses and messages, I feel extreme happiness and feel that I am exactly where I am supposed to be. Despite having little time, I hope someday I will be able to give life to all my numerous ideas and present them to you! In the meantime, I invite you to my little store!
Best regards,Irina 🤍
Return and exchange policy
Refunds & Exchanges
If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.
Refund requests should be made within 7 days after receiving the order.
Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Return Policy.
We recommend that you contact the designer before requesting a refund.
Designers reserve the right to decline refund requests for the following product types:
• Customized products
• Opened personal hygiene products
Refund process
• Once the designer receives a request, they will contact the customer within 2 working days.
• Once the designer approves the refund, please return the refund items) within 3 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.
• Once the designer receives the refund items), they will verify and complete the refund within 3 working days.
This shop does not provide exchanges
• If you have any questions about the item or order, please contact the designer via Chats.
Delivery policy
production time is 7-9 days (excluding weekends)
delivery time is 14-21 days
Delivery countries
Italy
Japan
Kazakstan
Spain
Taiwan (Province of China)
United Arab Emirates (the)
United States of America (the)