At The Thread Studio, we sell digital PDF patterns, which are delivered instantly after purchase. Because digital files cannot be “returned,” all sales are final. 📌 No Returns or Exchanges We do not accept: Returns Exchanges Cancellations Once the files have been downloaded or delivered, the order cannot be reversed. 📌 Accidental Purchases Please review your order carefully before completing checkout. If you accidentally purchased the same item twice, contact us and we will assist you. 📌 Damaged or Missing Files If: Your file did not arrive The download link isn’t working The PDF is corrupted Please email us at [email protected] , and we will resend the files at no extra cost. 📌 Wrong Email Address If you entered the wrong email during checkout: Contact us with your order number Provide the correct email We will resend your files once we verify the purchase. 📌 Customer Support We are always here to help! If you have any issues accessing your pattern files, please reach us at: 📩 [email protected]