Exchange and return of goods: We do not accept exchanges or refunds because the product is included in the list of products that come into contact with food. Closing an order: We accept the closing of the order until the moment of sending the goods. The exception is products with personalization. Refund of funds in case of order closure is carried out in the amount of 94% of the original amount (commission is not refunded) within 3 days. Payment rules: We do not provide alternative payment methods Customs duties: Possible customs duties are not included in the price of the product. We are ready to pay 50% of your duty for this you need to send us a photo of the customs receipt IF THE PARCEL DOES NOT ARRIVE FOR A LONG TIME: We start looking for a parcel if its location does not change according to the tracking number within 14 days. We are writing a search request, according to the law, the Postal Service can respond to a request from 30 to 90 days. During this time, the parcel will either be found and taken out there, or it will be recognized as lost. If the parcel is found lost, then 100% of the order amount will be refunded to you. If the package is found, but delivered with a long delay, you will not receive a refund. Since all deadlines are not exact, but approximate. We cannot influence the operation of the mail service. If you did not pick up the parcel and it was returned to the sender: If the parcel is returned to us due to the fact that you did not pick up your parcel, then the funds are non-refundable. If the product is damaged during shipment: If the item was damaged during shipment, please provide us with a photo within 3 days of receipt and we will send you a new item or refund the money